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STORE POLICY

Ordering & Payment

  • All orders are placed securely through our website.

  • Payment is required in full at the time of purchase.

  • We accept all major credit/debit cards and PayPal.

Installation Service

  • After your order is placed, we will contact you to schedule your site assessment — usually the next business day.

  • Most installations are completed within 1–2 business days after the assessment.

  • You do not need to be present for installation, provided we have access to the worksite.

  • In rare cases (weather, ground conditions, unforeseen obstacles), installation may require an additional visit.

Removal of Existing Mailbox

Our installation service includes removal and disposal of your old mailbox unless you request to keep it.

Cancellations & Rescheduling

  • Cancellations made before the site assessment are eligible for a full refund.

  • Cancellations made after the site assessment but before installation are subject to a $50 service fee.

  • Rescheduling is free of charge with at least 24 hours’ notice.

Returns & Refunds

  • Because our mailboxes are custom-installed, returns are only accepted in the case of manufacturing defects or installation errors.

  • Defect or damage claims must be reported within 7 days of installation.

  • If approved, we will repair or replace the mailbox at no additional cost.

Warranty

  • All ModoMailbox installations come with a 1-year workmanship warranty.

  • Manufacturer warranty -10 years

  • Damage caused by misuse, vandalism, or extreme weather events is not covered.

Contact Us

  • If you have any questions about your order, installation, or warranty, please reach out:
    hello@modomailbox.com
     

Payment Methods

Payment Methods

• Credit / Debit Cards

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